Who We Are
Agiliza is the data controller responsible for personal information collected through the Agiliza mobile application and associated services, operating from Luanda, República de Angola.
Contact for privacy matters: privacy@agiliza.ao
Data We Collect
We collect the following categories of personal data:
- Account Data: Full name, email address, phone number, and profile photo provided at registration.
- Location Data: General or precise geographic location (only when you grant permission) to deliver localized results.
- Usage Data: Pages visited, features used, search queries, and interactions within the App.
- Device Data: Device type, operating system, unique device identifiers, and IP address.
- User Content: Reviews, ratings, comments, and photos voluntarily submitted.
- Payment Data: Billing information processed and tokenised by our payment provider.
- Communications: Messages sent to our support team.
How We Use Your Data
We use your personal data for the following purposes:
- To create and manage your user account.
- To provide and personalise the App's discovery and review features.
- To process payments for premium services.
- To send service-related notifications, updates, and support responses.
- To send promotional communications (with your consent).
- To improve the App through analytics and user feedback.
- To comply with legal obligations.
- To detect, prevent, and respond to fraud or security incidents.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: Processing required to deliver requested services.
- Consent: For location access, marketing communications, and similar activities.
- Legitimate Interests: Analytics and security measures.
- Legal Obligation: Compliance with Angolan laws and regulations.
Data Sharing & Third Parties
We do not sell your personal data. We may share data with trusted third parties solely for the purpose of operating our services:
- Cloud Hosting Providers: Secure server infrastructure.
- Analytics Providers: Aggregated and anonymised usage data.
- Payment Processors: Encrypted payment handling.
- Legal Authorities: When required by law.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Upon deletion requests, personal data is removed within 30 days, unless retention is required by law.
Usage and analytics data may be retained in anonymised form for up to 24 months.
Your Rights
Under Lei n.º 22/11 and applicable data protection principles, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restriction: Request that we limit processing of your data in certain circumstances.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent: Withdraw any consent given at any time without affecting prior processing.
Cookies & Tracking Technologies
The App may use cookies and similar tracking technologies (such as analytics SDKs) to remember preferences, analyse usage patterns, and improve performance.
We do not use tracking technologies for cross-app or third-party advertising without your explicit consent.
Children's Privacy
Agiliza is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we discover that a child under 16 has provided us with personal data, we will delete it promptly. If you believe a child has registered, please contact us at privacy@agiliza.ao.
Data Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (TLS/HTTPS), access controls, and regular security assessments. While we strive to protect your data, no system is entirely secure. You are responsible for maintaining the confidentiality of your account credentials.
While we strive to protect your data, no system is entirely secure. You are responsible for maintaining the confidentiality of your account credentials.
International Data Transfers
Your data may be processed on servers located outside Angola (e.g., EU or US-based cloud providers). When this occurs, we ensure that adequate safeguards are in place — such as standard contractual clauses — consistent with the requirements of Angolan data protection law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via an in-app notification or email at least 15 days before the changes take effect. The date of the latest revision appears at the top of this document.
Contact & Complaints
To exercise your rights or for any privacy-related enquiries, contact our Data Protection Team:
- Email: privacy@agiliza.ao
- Address: Agiliza, Luanda, República de Angola
- Website: www.agiliza.ao/privacy